Collecting Diagnostic Data for Technical Support

The Collect diagnostic data for technical support feature provides a way for you to quickly and easily gather log, policy, profile and configuration information to send to the customer support team, if you experience an issue and that information is requested. After clicking, "Gather Data," you are prompted for a location to save a compressed zip file with the relevant information. You may review this information before providing it to the support team to ensure that no confidential information has been collected. As necessary, attach the file to a new or existing support ticket.

To view or change these settings, click the Preferences button on the toolbar and then select Resources and select License from the dropdown. Alternatively, you can click Preferences in the Spirion menu then select Resources and select License from the dropdown.